TERMS & CONDITIONS
Important Information & Company Details
These terms & conditions outline your use of the website www.guardmysocial.co.uk and services available on the website. They also apply to wherever you access our services via another website.
This outlines our contract with you and we intend to rely on these legally binding Terms & Conditions. Using our website and services means you agree to follow the terms set out here. Read these Terms & Conditions carefully and contact us for any clarification. We recommend print a copy of these Terms & Conditions for your future reference.
Customer Excel Limited T/A Guard My Social is a company registered in the UK, Number 08128867. Our Registered office address is Merlin House No.1 Langstone Business Park, Langstone, Newport, Wales, NP18 2HJ
What We Offer
Our services are outlined on our website or where you access our services through another website.
A different set of Terms & Conditions apply for services provided by third parties.
A legal binding contract is formed when you request a service from us to occur of:
– when we receive payment from you; and
– when we make the service available to you.
For any mistakes when requesting a service, contact us ASAP so we can correct it.
Remember that these Terms & Conditions apply to any services request or provided services.
Modifications to Terms & Conditions
Changes in the website, service, law or arrangement with third parties may cause us to modify these Terms & Conditions and we reserve the right to do so.
Sign Up and Sign In Details
You will need to register and sign in with your unique details (Email address and password) to use our service. It shall be your responsibility to keep these details private and not to share them with anyone.
Any unauthorised access to your account and unauthorised activity occurring as a result of your sign in details becoming compromised is not our responsibility unless directly caused by our negligence. If you think your details have been compromised or have been made aware of any breach of security on the website, contact us ASAP.
Agreeing to these terms gives us permission to give your payment information to a PSP third party for storage, keeping and transfer as per the agreement. We will make sure that any subsequent assignee that has access to your data has committed to the same degree of data protection that is legally required and offered by us to you, that the data is kept in Europe and regulated in compliance with the General Data Protection Regulation (GDPR) and any other applicable laws.
We can record phone calls to our customer service for audit, training and quality purposes.
Third Party Assignment
This contract may be assigned by us to a third-party provider that provides a similar service. Should this happen, you will be informed ahead via email and will be at no additional cost or fees and exposure. The terms offered by the assignee will be identical to what we offered.
Should this be assigned to a third party, it will not require any action from you as it will be our responsibility to inform you of any transfer. Once the assignment is done, the assignee will be the one responsible in communicating with you onwards and any further assignee will have the same obligations. Any assignee will have the full rights afforded by this agreement.
We will make sure that, in the event of any assignment, all third-party service providers thereafter are compliant with their obligations towards you as initially agreed, that your data is kept according to all legal requirements and that you are not deprived of all procedures for complaints and other resources that you were originally entitled to under this agreement.
Payment & Prices
Prices may be updated from time to time. Should you be subscribed to a subscription service, you will be informed in advance through email or through a notice on the website on any price changes that affect you. We recommend checking the website regularly for the notices. We also regularly update the website to make sure it displays the right price.
Prices displayed on the website are tax-inclusive including VAT payable in pounds Sterling.
To make sure your payment card details are securely kept, you agree that we can use the services of a secure Payment Service Provider (PSP) that will hold your card details generally and on our behalf, or any subsequent assignee’s subject to this policy. All references to “us” or “we” in this policy refer to the PSP and us where applicable. The PSP undertakes to comply with all data protection and data disposal in accordance with all legal requirements. To facilitate the processing of payments and repayments you authorise us to securely pass your charge, credit and debit card details to a PSP and for them to be retained.
Payments should be made through credit or debit card. Giving us your payment details mean you authorise that we continuously take payment from your account until you or we end the services. We may cease providing services without notice if at any point we are unable to get the payment using your payment details provided.
Accepted payment methods are displayed on the website. You will be responsible in making sure all details provided to us are accurate and complete. We may cease providing services if details submitted are wrong, out of date or incomplete.
If your monthly subscription payment of £37.80 fails/is declined, we will continue to try to collect payment for your monthly subscription fee of £37.80 periodically until we succeed.
No payment is considered paid until all funds are collected and we may refuse to provide service until payment is made in full.
Overdraft or “over the limit” charges incurred due to insufficient funds at the time of collection will not be our responsibility.
We may receive commission from third parties advertising or linking to the website or as a result of you purchasing products or services. All commissions will be retained in full by us.
Purchasing a product or service from a third party will mean charges and payment terms are subject to their terms & conditions.
In the event that this agreement is assigned to a third-party service provider, you hereby authorise that the secure PSP that has received your payment card details securely can use those details to collect payment for the services on behalf of the assignee.
Accepting these Terms & Conditions mean you agree for the purchase or delivery of services provided in this agreement and any services delivered by a subsequent assignee to be paid through the secure PSP arrangement outlined in this agreement.
Termination of Services
If you wish to cancel your subscription, you will not be eligible for a refund.
It is your right to contact us by email to request cancellation of the services within 14 days of signing up on the site. If you want to, you must send your email to firstname.lastname@example.org. In order to allow us to find your subscription and cancel it on your behalf, please provide us with the following information:
State that you wish to cancel the service provided by www.guardmysocial.co.uk
Indicate your full name.
Give us the email address you are currently receiving emails to.
We will cancel your account once we receive this information.
If you want to cancel your subscription outside of the statutory time frame, please contact our customer services to discuss cancellation and a member of our team will cancel the services on your behalf.
If you want to talk about your subscription before cancelling or would like to do it over the phone, please call us on our customer service number provided.
We may cancel your subscription to the www.guardmysocial.co.uk services by giving you advanced notice provided that such termination will not take effect until the end of the current membership month.
If your subscription ends, we may contact you to invite you to re-register for the same or a different service. You will still have the option to unsubscribe from being contacted by us again.
If your monthly subscription has been previously cancelled, either by you or by www.guardmysocial.co.uk and you re-subscribe to another or the same www.guardmysocial.co.uk service, you will pay the fee applicable to the services at the time of re-subscribe.
Exceptions to Our Liability
None of these Terms & Conditions provision exclude or limit our liability to death or personal injury caused by our negligence fraud or any other matter that would be illegal for us to exclude or limit or attempt to do so under the FMSA.
Our liability to you does not include business losses incurred, business data, lost earnings or profits, business interruption and asset devaluation. Nor will we be responsible to you for losses that happen beyond our reasonable control.
Losses suffered not directly cause by our actions or failure to act will not be our responsibility and so will damage to hardware, software used to access, use or download our services unless caused by our negligence.
We will also not be responsible for losses under any contract with a third party used to access our services and website you arrange and pay for.
Except as otherwise stated in these Terms & Conditions, our aggregate liability to you coming out of or in respect of each service shall not exceed
(1) £75 or
(2) if you pay a subscription fee for the relevant service, the then current annual fee for that service or monthly fee x 12 if that amount is greater than £75.
We advise you to contact your local Citizens Advice Bureau if you need more information on your legal rights and how they may be affected by these Terms & Conditions, including this section. Nevertheless, we strongly advise you to contact us directly if you experience any difficulties with this website and we will make sure we deal with your issues.
Acceptable Use Policy
You are authorised to access and use the website on-commercially including our material and third-party solely for lawful purposes and does not infringe our intellectual property rights and those of our third parties. Any access or use other than that which is personal non-commercial must expressly be authorised by us in writing and in advance.
You must not to do anything that could harm the website and computer systems hosting it. You must not do anything that undermines or inhibits the use and enjoyment of the website by other users.
You are not authorised to do anything with the website except for browsing and using its services made available to you.
You should ensure that the data submitted to the website is true, accurate and harmless.
Do not reproduce our material or third-party content from the website. It shouldn’t be reproduced or redistributed without our consent unless it’s downloaded and printed for personal non-commercial use.
This website contains content from our third parties and delivered to you in the course of our services. Intellectual property rights belong to the third-party and their licencors.
It is our goals to make sure you’re satisfied. But if that’s not the case, you may always contact us to express your dissatisfaction and concerns.
Formal complaints must be made in writing to:
Guard My Social Complaints c/o Customer Excel Limited
Merlin House No.1 Langstone Business Park, Langstone, Newport, Wales, NP18 2HJ
All complaints will be addressed, processed and answered within 30 working days. If we need more information to complete the investigation of any complaint, we will contact you to make you aware of it. Please be aware that if the information is not provided to us within 15 days from the request date, it will be our understanding that you decided to withdraw your complaint.
You agree not to submit the same complaint to us more than once.
Disclaimers & Guarantees
We will provide the websites and services with care and skill to make sure that the services we promised delivers as described in these Terms & Conditions.
We take steps to make sure that the website and our material are harmless and free from virus or software. We cannot guarantee everything on the internet, however, and recommend you use firewalls and antivirus software.
Although we do our best to ensure that the website is functioning properly at all times, this may not always be attainable. We do not guarantee that the website or services will be available all the time or at any specific time. They may be temporarily unavailable if our computer systems are under repair or maintenance or are otherwise inaccessible.
We shall handle sourcing and supply of information made available to you with regards to our services with skill and care. However, in regard to the information we obtain from third-party sources, we cannot guarantee that any of that information is accurate, correct, up to date or complete.
Apart from the commitments we expressly make in these Terms & Conditions and any additional commitments out of consumer rights granted by law, we do not make any other commitments or guarantees about the website or the services we provide.
Nothing we provide here on the website and on our services shall be considered legal or financial advice. The information we provide is not intended to be relied on by you in making any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection with the website is for general information purposes only.
The website and services may be discontinued or changed anytime based on our discretion. We will make sure any discontinuation or modification will not greatly affect our services to you.
Communication between us will be done in English.
Notices we send to you will be sent to the most recent email or postal address you gave us.
English law applies to these Terms & Conditions and should any dispute arise between us about these Terms & Conditions and wish to sue, you must do so in the English Courts.
These Terms & Conditions serve as contract between you and us and form our entire agreement. No one except you and us has any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.
Rights granted through these Terms & Conditions are non-transferable.
0845 565 1926
Monday to Thursday: 9am-6pm